CellDerma Rewards Programme T&C’s

These terms apply to the CellDerma loyalty programme for eligible customers shopping on CellDerma.com. By taking part in the programme, you agree to these terms.

Eligibility

The loyalty programme is available to eligible CellDerma consumer account holders.

Membership levels

Your level is based on your qualifying spend with CellDerma over the previous 12 months:

• Essential: £0-£249 – earn 5 points for every £1 spent.
• Active: £250-£599 – earn 7 points for every £1 spent.
• Advanced: £600+ – earn 10 points for every £1 spent.

You will move up a level as soon as you reach the relevant spend threshold. If your 12-month spend later falls below the threshold, your level will adjust automatically. Where applicable, we will notify you 30 days before a level is due to reduce.

Point value and redemption

• 100 points = £1 worth of points (no cash alternative).
• There is no minimum number of points required to redeem.
• Points can be redeemed against eligible product purchases, including discounted products.
• Points cannot be used against postage or delivery charges.
• There is no percentage cap on the value of points that may be redeemed against an eligible product subtotal.

Ways to earn additional points

• Create an account: 100 points.
• Complete the eligible skin profile or quiz: 150 points. Once only
• First qualifying purchase: 200 points.
• Submit a verified product review: 250 points.
• Share eligible CellDerma content or a purchase on social media and tag CellDerma: 250 points.
• Refer a friend who completes their first qualifying purchase: 500 points.

Birthday rewards

Customers with a valid date of birth saved to their account can receive one birthday reward each year. The reward is based on the customer level held at the time the reward is issued: Essential 50 points, Active 250 points and Advanced 500 points.

Order milestones

Order milestones are tracked each calendar year. Your first completed order earns a Bronze annual order badge. Your fifth completed order earns a Silver annual order badge. Your tenth completed order earns a Gold annual order badge.

Badges

Selected activities may also unlock Bronze, Silver and Gold badges. Bronze is earned on the first qualifying action, Silver on the fifth and Gold on the tenth. Badges refresh each year and are dated by year. Previously earned badges remain visible in your account.

Reviews

Customers can receive 250 points for submitting a verified review of an eligible CellDerma product they have purchased. Reviews must relate to the customer’s own experience. Duplicate, automated, fraudulent, offensive or irrelevant submissions will not qualify for points. The reviews must be visible to the public and created using the review email or section within your rewards portal.

Social media rewards and fair use

To qualify for a social media reward, the post must meet the reward instructions shown at the time, include the required CellDerma tag(celldermauk) and be capable of verification. Duplicate, repeated, automated or artificial activity will not qualify. Social rewards are subject to fair use and CellDerma may withhold or reverse rewards where activity is excessive, duplicated, misleading or intended primarily to generate points rather than genuine engagement. You must DM your name and email to the Instagram/Facebook/TikTok account tagged.

Referrals

Referral points are awarded when a referred new customer completes their first qualifying purchase. Self-referrals, duplicate accounts, cancelled orders, refunded orders or activity that does not meet the referral conditions will not qualify. Referral will only be accepted using the shortcut within the rewards section.

Returns, cancellations and adjustments

Points awarded in connection with an order may be removed or adjusted if that order is cancelled, refunded or partially refunded. Points used on an eligible refunded purchase will be returned or adjusted as appropriate. CellDerma may also correct points that have been awarded or deducted in error.

Point expiry

Where points are subject to expiry, the relevant expiry date will be shown in your account. We may also send reminders before points expire. Expired points cannot be redeemed or reinstated unless CellDerma determines that an error has occurred.

Fair use

The programme is intended to reward genuine CellDerma customers and genuine engagement. CellDerma may withhold, reverse or cancel points or rewards where activity is fraudulent, duplicated, automated, misleading or otherwise inconsistent with the purpose of the programme. Points cannot be transferred between accounts or to new accounts.

Changes to the programme

CellDerma may update the loyalty programme, available rewards or these terms from time to time. Any material changes will be communicated or published on CellDerma.com. Changes will not affect your statutory rights.

Privacy

Personal information used to operate the loyalty programme will be handled in accordance with the CellDerma Privacy Policy.

Contact

If you have a question about your loyalty account, points or rewards, please contact hello@cellderma.com.