CellDerma Stockist Rewards Programme T&C’s 

These terms apply to the CellDerma loyalty programme for eligible approved affiliates (stockists) shopping on CellDerma.com. By taking part in the programme, you agree to these terms. 

Eligibility 

The loyalty programme is available to CellDerma approved affiliate account holders placing eligible website orders only.

Membership levels 

Your level is based on your qualifying spend with CellDerma over the previous 12 months: 

• Essential: £0-£2499 – earn 2 points for every £1 spent. 

• Active: £2500-£7499 – earn 4 points for every £1 spent. 

• Advanced: £7500+ – earn 6 points for every £1 spent. 

You will move up a level as soon as you reach the relevant spend threshold. If your 12-month spend later falls below the threshold, your level will adjust automatically. Where applicable, we will notify you 30 days before a level is due to reduce. 

Point value and redemption 

• 100 points = £1 worth of points (no cash alternative). 

• There is no minimum number of points required to redeem. 

• Points can be redeemed against eligible product purchases, including discounted products. 

• Points cannot be used against postage or delivery charges. 

• There is no percentage cap on the value of points that may be redeemed against an eligible product subtotal. 

Ways to earn additional points 

• Create an account: 100 points. 

• First order bonus: 200 points 

Purchase Badges 

Customers can also earn badges based on their purchasing activity. 

• Bronze first completed order this year: No points awarded, badge award only 

• Silver 5+ completed orders this year: 250 points 

• Gold 10+ completed orders this year: 500 points 

Order milestones 

Order milestones are tracked each calendar year. Your first completed order earns a Bronze annual order badge. Your fifth completed order earns a Silver annual order badge. Your tenth completed order earns a Gold annual order badge. 

Badges 

Selected activities may also unlock Bronze, Silver and Gold badges. Bronze is earned on the first qualifying action, Silver on the fifth and Gold on the tenth. Badges refresh each year and are dated by year. Previously earned badges remain visible in your account. 

Returns, cancellations and adjustments 

Points awarded in connection with an order may be removed or adjusted if that order is cancelled, refunded or partially refunded. Points used on an eligible refunded purchase will be returned or adjusted as appropriate. CellDerma may also correct points that have been awarded or deducted in error. 

Point expiry 

Where points are subject to expiry, the relevant expiry date will be shown in your account. We may also send reminders before points expire. Expired points cannot be redeemed or reinstated unless CellDerma determines that an error has occurred. 

Fair use 

The programme is intended to reward genuine CellDerma stockists and genuine engagement. CellDerma may withhold, reverse or cancel points or rewards where activity is fraudulent, duplicated, automated, misleading or otherwise inconsistent with the purpose of the programme. Points cannot be transferred between accounts or to new accounts. 

Changes to the programme 

CellDerma may update the loyalty programme, available rewards or these terms from time to time. Any material changes will be communicated or published on CellDerma.com. Changes will not affect your statutory rights. 

Privacy 

Personal information used to operate the loyalty programme will be handled in accordance with the CellDerma Privacy Policy. 

Contact 

If you have a question about your loyalty account, points or rewards, please contact your clinic partnership manager.