Privacy Policy

Privacy Policy

This privacy policy sets out how CellDerma uses and protects any information that you give CellDerma when you use this website.

CellDerma is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

CellDerma may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 6th October 2021.

WHAT WE COLLECT

We may collect the following information:

• Name
• Contact information including email address and phone number
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. This will not automatically be assumed, and we will only send this with your express written permission.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

CellDerma’s website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages or limited time offer reminders via SMS.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following way:

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at hello@cellderma.com.

THIRD PARTY DATA SHARING

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please write to CellDerma, 119 Winter Road, Southsea, PO4 8DS.

If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

CellDerma LTD SMS Marketing Policy

INTRODUCTION

At CellDerma LTD, we are committed to providing our customers with the best skin care products while respecting their privacy and preferences. This SMS Marketing Policy outlines how we use SMS communications to keep you informed about our products, promotions, and services, ensuring compliance with all relevant regulations, including the UK’s Privacy and Electronic Communications Regulations (PECR) and the General Data Protection Regulation (GDPR).

We will only send marketing messages to customers who have explicitly consented to receive SMS communications from CellDerma LTD. By providing your mobile number and opting into SMS communications during checkout or via other sign-up forms, you are consenting to receive marketing messages from us. You can opt-in at any time and may revoke your consent at any point.

TYPES OF MESSAGES WE SEND

By subscribing to our SMS marketing list, you may receive messages related to:

– Promotional offers, discounts, and sales events

– Product launches and new arrivals

– Skin care tips, advice, and recommendations

– Order confirmations, shipping updates, and customer service-related notifications

We aim to provide valuable and relevant information, with a focus on skin care solutions that match your interests.

FREQUENCY OF MESSAGES

We will send no more than 10 SMS messages per week, ensuring that we do not overwhelm our customers. The frequency of messages will vary depending on the time of year (e.g., during special promotions, festive sales, or limited-time offers). If you feel you are receiving too many messages, you can manage your preferences or unsubscribe at any time.

OPT-OUT INSTRUCTIONS

Every marketing SMS we send will include a clear and simple option to opt-out or unsubscribe from future messages. You can stop receiving promotional messages by replying with “STOP”, or by following the unsubscribe instructions provided in the message. Once you opt-out, you will no longer receive marketing SMS messages from CellDerma LTD, though you may still receive essential transactional messages related to your orders or account.

CellDerma LTD respects your privacy and is committed to protecting your personal data. Your mobile phone number will be used solely for the purpose of sending you SMS marketing communications and will not be shared with third parties, except as required by law or for the operation of the service (e.g., SMS delivery providers). Your data will be stored securely, and we will comply with the Data Protection Act 2018 and the GDPR in all aspects of our marketing communications.

We will retain your mobile number and related consent for as long as you continue to receive SMS marketing messages from us. If you opt-out or request to be removed from our SMS list, your data will be deleted within 28 days, in accordance with our data retention policy.

CellDerma LTD is fully committed to compliance with the UK’s Privacy and Electronic Communications Regulations (PECR) and the General Data Protection Regulation (GDPR). Our SMS marketing activities will always operate within the legal framework, and we will continually review and update our practices to ensure compliance.

If you have any questions or concerns about our SMS marketing policy or wish to update your preferences, please contact us at:

CellDerma LTD

023 9400 3682

hello@cellderma.com

www.cellderma.com

Thank you for being a valued customer of CellDerma LTD. We look forward to keeping you informed about our latest skin care products and offers.

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This policy is designed to ensure that our SMS marketing is both effective and respectful of our customers’ rights and preferences.